Shipping policy
At Missvila, we carefully process, package, and ship each order to help ensure your items arrive in good condition. Please review this policy before placing an order.
Shipping Destinations
Missvila ships orders worldwide.
Shipping fees and estimated delivery times are the same for all destinations under this policy. Shipping arrangements may still depend on:
- Delivery address
- Product availability
- Carrier availability
- Local regulations
- Customs requirements
- Fulfillment requirements
Shipping Cost
We offer free standard shipping on all orders.
Expedited shipping is available for $15 USD.
The applicable shipping option and estimated delivery time will be shown at checkout before you complete your order.
Order Processing Time
Orders are generally processed within 1–2 business days after payment has been successfully received and any necessary order verification has been completed.
Business days are Monday through Friday, excluding weekends and applicable public holidays.
During holidays, promotions, seasonal sales, or periods of unusually high order volume, processing may take longer.
Estimated Delivery Time
After an order has been processed and shipped, the estimated delivery times are:
- Standard shipping: 7–15 business days
- Expedited shipping: 5–8 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, carrier disruptions, customs processing, incorrect addresses, remote locations, or other circumstances outside our reasonable control.
Order Cut-Off Time
Our order cut-off time is 5:00 PM Eastern Time, Monday through Friday.
Orders placed after the cut-off time, on weekends, or on public holidays will generally begin processing on the next available business day.
Tracking Information
Tracking information will be provided when available.
We will send a shipment confirmation email with the tracking number when the carrier provides tracking information.
Please allow approximately 24–48 hours after the carrier receives the package for tracking information to begin updating.
Delivery Carriers
The carrier may vary depending on the destination, shipping route, fulfillment requirements, and carrier availability.
We may use established national, regional, local, or international delivery carriers. We cannot guarantee a specific carrier for a particular order.
Changing a Shipping Address
Please provide a complete and accurate shipping address at checkout.
Contact us as soon as possible if you need to change your address. We may be able to update the address if the order has not yet entered fulfillment or been shipped, but we cannot guarantee that changes will be possible after the order is submitted.
Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered because of an incorrect, incomplete, outdated, or invalid address, additional shipping or reshipment costs may apply where permitted by law.
Customs and Import Charges
International orders may be subject to customs processing, import taxes, duties, brokerage fees, or other charges.
Any applicable charges will be handled according to the information shown at checkout and applicable law. Customers may be responsible for charges imposed by their local customs authorities.
Lost, Delayed, or Stolen Packages
If tracking shows that a package was delivered but you cannot locate it, please first check your mailbox, delivery area, building reception, parcel locker, household members, neighbors, and any safe location identified by the carrier.
If you still cannot locate the package, contact us with your order number, tracking number, and a description of the issue. We will review the available information and assist where reasonably possible.
Contact Us
For questions about shipping, delivery, or tracking, please contact:
Missvila
Email: info@missvila.com
Phone: +44 7405 543425
Office address: 27 London Road, Dunton Green, Sevenoaks, TN13 2UD, United Kingdom
This is our administrative office address. It is not a retail store, public pickup location, warehouse, fulfillment center, or default return address. Please contact us before sending any return.