Refund policy

At Missvila, we want every customer to have a clear and reliable shopping experience. You may request a return within 30 days after delivery, subject to the conditions below.

This policy applies to purchases made directly through missvila.com. Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 30 days after delivery.
  • The item must be unused, unopened where applicable, undamaged, and in its original condition.
  • Original packaging, labels, accessories, and included documentation must be retained where applicable.
  • Proof of purchase, such as an order number or receipt, is required.
  • You must contact us and receive return instructions before sending the item back.

Non-Returnable Items

Missvila does not currently designate any special product categories as non-returnable.

All returns must meet the eligibility conditions above and comply with applicable law.

How to Start a Return

Contact us before sending any product:

Please include:

  • Your order number
  • The email address used for the order
  • The item you wish to return
  • The reason for the return
  • Photos of the item and packaging if it is damaged, defective, or incorrect

If your return is eligible, we will provide the return instructions and the applicable return address by email.

Please do not send any product to our office address or any other address unless our customer service team has specifically confirmed it in writing.

Office address:

Missvila
27 London Road
Dunton Green, Sevenoaks
TN13 2UD
United Kingdom

This is an administrative office address only and is not a default return address. Returns sent to this address without written authorization may not be accepted.

Return Shipping Costs

Missvila covers the standard return shipping cost for eligible returns.

After your return request is approved, we will provide the return instructions and the applicable return address by email. Customers should not send packages to an address that has not been provided or confirmed by Missvila.

We recommend using a trackable shipping service. Missvila is not responsible for return packages lost or damaged before they reach the designated return address, except where required by law.

Exchanges

Exchanges are available for eligible products.

Please contact us before returning the original item. An exchange depends on product availability.

  • If the exchange is due to a confirmed product quality issue, Missvila covers the applicable exchange shipping costs.
  • If the exchange is due to customer dissatisfaction or another personal reason, the customer is responsible for the applicable exchange shipping costs.

If the requested replacement is unavailable, we may provide a refund instead.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Missvila does not charge a restocking or return processing fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 calendar days after delivery at info@missvila.com.

Please include your order number and clear photos of the product, packaging, shipping label, and the issue.

After review, we may provide a replacement, exchange, refund, or return instructions.

For confirmed damaged, defective, or incorrect items, Missvila covers the applicable standard return shipping cost.

Contact Us

For questions about returns, exchanges, refunds, or damaged products, contact:

Missvila
Email: info@missvila.com
Phone: +44 7405 543425
Office address: 27 London Road, Dunton Green, Sevenoaks, TN13 2UD, United Kingdom

Our office address is not a default return address. Please contact our customer support team and wait for written return instructions and the applicable return address before sending any product.